Last updated: [04/10/2025]

Innawaves Music and Innawaves Acoustic Design & Consultancy (“we”, “our”, “us”) are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our websites, services, and platforms.

1. Information We Collect

We may collect and process the following information:

Contact information: name, email address, phone number (via contact forms, newsletter sign-ups, consultations).

Transaction information: billing address, shipping address, purchase history, payment details (when buying music, merchandise, or services).

Technical information: IP address, browser type, cookies, and analytics data (via Google Analytics, Bandzoogle, or similar).

Artist/vendor information: if you submit music for release or collaborate with us, we may store contract and royalty payment details.

2. How We Use Your Information

We use your personal data to:

Provide and deliver music, merchandise, and consultancy services.

Process payments securely via third-party payment processors (e.g., PayPal, Stripe, Bandcamp).

Communicate with you (updates, newsletters, project discussions).

Improve our website and services (analytics, troubleshooting, feedback).

Meet our legal and contractual obligations (e.g., accounting, tax).

3. Sharing Your Information

We never sell your personal data. We may share it only with trusted third parties:

Music platforms (Bandcamp, Spotify, Apple Music, etc.) for distribution and sales.

Payment providers (PayPal, Stripe, Bandzoogle) to process transactions.

Mailing services (Mailchimp or equivalent) for newsletters.

Professional partners (accountants, consultants, IT providers) under confidentiality agreements.

Legal compliance if required by law or regulatory authorities.

4. Data Retention

We retain personal data only as long as necessary for the purposes stated:

Financial records: up to 7 years (UK tax law).

Mailing list data: until you unsubscribe.

Client/artist contracts: duration of agreement + reasonable period after termination.

5. Your Rights

Under UK GDPR and Data Protection Act 2018, you have the right to:

Access a copy of your personal data.

Request correction or deletion of your data.

Withdraw consent for marketing communications.

Restrict or object to certain processing.

Request transfer of your data (data portability).

To exercise these rights, contact us at:
 

6. Cookies & Tracking

Our website uses cookies to:

Enable site functionality.

Measure traffic via analytics.

Improve your browsing experience.

You can manage or disable cookies in your browser settings.

7. Data Security

We use secure servers, encryption, and trusted third-party vendors to protect your personal data. While we take all reasonable steps to safeguard it, no transmission over the internet can be guaranteed completely secure.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data: